Customer Success
Best Customer Success Software 2025
Customer health scores, renewals, and expansion.
1
Vitally
Modern customer success platform.
4.6(320)
$150/mo
Health scoresPlaybooksDocsAnalyticsProjectsHubs
Modern design
Great UX
Docs feature
Newer platform
Less mature
Best for: Modern CS teamsVisit Site
2
ChurnZero
Customer success with real-time alerts.
4.5(520)
Custom
Health scoresJourneysIn-app guidesPlaysReportingIntegrations
Real-time alerts
Good journeys
In-app
Custom pricing
Learning curve
Best for: Proactive CSVisit Site
3
Gainsight
Enterprise customer success platform.
4.4(1,400)
Custom
Health scoresPlaybooksJourney orchestrationProduct analyticsCommunityRevenue
Most comprehensive
Good health scores
Enterprise
Very expensive
Complex
Best for: Enterprise CSVisit Site
4
Totango
Customer success with free tier.
4.3(680)
Free
Health scoresCampaignsWorkflowsSegmentsAnalyticsIntegrations
Free tier
Good features
Modular
UI dated
Less than Gainsight
Best for: Growing CS teamsVisit Site